We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses in Asia by ePacket or EMS and in USA by USPS.
United States: 5 – 9 days + free shipping
United Kingdom: 10 – 15 days + free shipping
Canada: 13 – 25 days + free shipping
Australia: 13 – 25 days + free shipping
New Zealand: 20 – 25 days + free shipping
All other Parts of the world: 40 – 50 days + shipping cost
WAREHOUSE DISPATCHING TIME
All orders will be dispatched from our warehouses within 48 hours on business days. Please allow between 3-5 business days during our peak seasons.
We are not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility of the original order that was made for you at no charge. We are not responsible for any duties/import taxes that you may be subjected to.
REFUNDS AND RETURNS
Our policy lasts 30 days. If 30 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We have multiple warehouses across the world, please contact us beforehand at firstname.lastname@example.org, we will reveal your return and exchange address.
SALE ITEMS (IF APPLICABLE)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
REFUNDS AND COST
We provide refunds in case the goods is unopened, damaged, not the one you ordered or does not function as it should. We do not offer refunds if you ordered a wrong power plug or the wrong product.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Please allow 10 – 14 BUSINESS DAYS to process your REFUNDS REQUEST. In the unlikely event of being dissatisfied with your purchase, please contact us at email@example.com.
Your refund will then be processed, and a credit will automatically be applied to your credit card or original method of payment, within 40 – 60 BUSINESS DAYS after PROCESSING THE REFUNDS REQUEST.
EXCHANGE (IF APPLICABLE):
We only replace items if they are defective, damaged, with a wrong power plug or not the one you ordered. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org with a description of a problem, a video (if possible per wetransfer link) and a photographic proof enclosed.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com